Refund and Returns Policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If you have received a damaged item and wish to get it exchanged or refunded, you can do so within 30 days.
Several types of goods are exempt from being returned. This includes incense.
To complete your return, we require a receipt or proof of purchase.
Refunds
If you wish to get a refund for any reason, please contact us and give us the reason. You might be asked to send photos of the item after we receive your request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally within 5 days.
Late or missing refunds
If you haven’t received a refund within 10 days after getting a confirmation that we have made a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item we cannot guarantee that your item is in stock. Therefore you might get a refund instead if the item is not in stock.
If you have a complaint and want to exchange or get a refund for a broken or otherwise unsatisfactory item, we will pay for shipping back to us. You will get a return label to send it back to us. If a replacement item is available and you request an exchange, we will pay for the shipping of the exchange item as a token of good will.
Shipping returns
Remember to include your receipt or a written note with your name, order date and total when you send items back to us. This is so that we can properly identify who sent the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, it will be the cost of the item only, not the shipping cost.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.